Refund policy

Dentafur Return & Refund Policy

At Dentafur, customer satisfaction and pet wellness are our core commitments. If you are not completely satisfied with your purchase, we provide a transparent, 30-day return window.

  • Return Window: Our policy lasts 30 calendar days from the date tracking marks your order as delivered. If 30 days have elapsed since delivery, we cannot offer a refund or exchange.

  • Return Eligibility: Due to pet oral hygiene standards, items must be unused, in original packaging, and in the same condition received. Products arriving defective, broken, or damaged in transit are eligible for an immediate replacement or full refund upon photo verification.

  • Return Process:

    1. Contact our support team by email at support@dentafur.com within 30 days of receiving your item.

    2. Provide your order number, reason for return, and clear photo/video documentation if the item arrived damaged or incorrect.

    3. Our support team will provide authorized return mailing instructions and warehouse routing details. Do not send items back without prior email authorization.

  • Return Shipping & Restocking Fees:

    • Damaged or Defective Items: Dentafur covers all return shipping costs or provides a prepaid return label.

    • Customer Remorse / Discretionary Returns: For change-of-mind returns, the customer covers standard return postage.

    • Restocking Fees: Dentafur does NOT charge any restocking fees ($0.00).

  • Refund Processing: Approved refunds are issued directly back to your original payment method within 5–7 business days of parcel receipt and inspection.

Merchant Details:

  • Store Name: Dentafur

  • Support Email: support@dentafur.com

  • Telephone: +1 (705) 212-2524

  • Physical Address: 87 Triple Crown Avenue, Etobicoke, Ontario, M9V 1C6, Canada