Refund policy

Dentafur Return & Refund Policy

At Dentafur, customer satisfaction and pet wellness are our core commitments. If you are not completely satisfied with your purchase, we provide a transparent, 30-day return window for customers located in Canada and the United States.

• Return Window: Our policy lasts 30 calendar days from the date tracking marks your order as delivered. If 30 days have elapsed since delivery, we cannot offer a refund or exchange.

• Order Cancellations: Orders may be cancelled within 1 hour of placement before they enter warehouse processing. To cancel within this window, contact support@dentafur.com immediately.

• Return Eligibility: Due to pet oral hygiene standards, items must be unused, in original packaging, and in the same condition received. Products arriving defective, broken, or damaged in transit are eligible for an immediate replacement or full refund upon photo/video verification.

• Return Shipping & Restocking Fees: There are NO restocking fees. For defective or damaged items, Dentafur covers return shipping costs. For standard voluntary returns, the customer is responsible for return postage back to our designated facility.

• Return Process:
1. Contact our support team by email at support@dentafur.com within 30 days of receiving your item.
2. Provide your order number, reason for return, and clear photo/video documentation if the item arrived damaged or incorrect.
3. Our support team will provide authorized return mailing instructions and warehouse routing details. Do not send items back without prior email authorization.

• Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 7 business days.

Merchant Details:
• Store Name: Dentafur
• Support Email: support@dentafur.com
• Telephone: +1 (705) 212-2524
• Physical Address: 87 Triple Crown Avenue, Etobicoke, Ontario, M9W 7E2, Canada